No refunds for programs or individual therapy/coaching packages. Program payments can sometimes be used towards individual sessions and visa versa, depending upon the amount of unused program/individual time remaining as part of your purchase. This can be discussed at the time, and a suitable solution found.
For extenuating circumstances, refunds of any international payments and/or payments using Paypal incur a 15% deduction from the amount you paid to cover fixed fees for making/receiving payments and for currency-conversion deductions these companies made before I received your original payment.
A fixed £30.00 GBP / $40.00 USD processing fee is also charged to cover set-up and administration costs relating to the purchase and refund. Please contact me at firstname.lastname@example.org if you have any questions about the Refund Policy.